Most frequently asked questions

Shopping Basics

  • The estimated delivery time for your order is typically between 9 to 14 days from the date of purchase. Please note that delivery times may vary depending on your location and other factors.
  • You can easily track your order by visiting the “Order Tracking” section on our website. Simply enter your order number and email address to get real-time updates on your shipment’s status.
  • If your order hasn’t arrived within the specified delivery window, please contact our customer support team at cs@soukago.com for assistance. We’ll investigate the issue and provide you with a solution.
  • Yes, we offer a return policy. If you’re not satisfied with your purchase, you may return the items within 30 days of receiving them, provided they are in their original condition and packaging. Please review our full return policy here.
  • To be eligible for a refund, the returned items must meet the following conditions:
    • They must be in their original, unused condition.
    • All original tags, labels, and packaging must be intact.
    • The return request must be made within 30 days of receiving the order.
  • To initiate a return and request a refund, please follow these steps:
    • Contact our customer support team at cs@soukago.com and provide your order number and a brief explanation of the reason for the return.
    • Our support team will guide you through the return process and provide you with a return authorization.
    • Once your return is received and inspected, we will process your refund within 7-10 business days.
  • In the rare event that your order arrives damaged or with missing items, please contact our customer support team immediately at cs@soukago.com. We will assist you in resolving the issue and arranging for a replacement or refund as necessary.

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