Effective Date: 06.24.2023
Thank you for shopping at Soukago.com. We strive to provide you with the best possible shopping experience and ensure your complete satisfaction with our products. In the event that you are not entirely satisfied with your purchase, we have implemented a Return and Refund Policy to assist you. Please review the following policy carefully.
- Returns
1.1 Eligibility for Returns
We accept returns on eligible items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any item that is damaged, altered, or missing parts for reasons not due to our error will not be accepted for return.
1.2 Return Process
To initiate a return, please contact our customer support team at cs@soukago.com within the specified return period. Our team will guide you through the return process and provide you with the necessary instructions. Please ensure that you include your order number and relevant details in your return request for a prompt resolution.
1.3 Return Shipping
The cost of return shipping will be the responsibility of the customer unless the return is due to our error, such as receiving a damaged or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
1.4 Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 14 days. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
- Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, you may return the unwanted item for a refund as per our return policy and place a new order for the desired item.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately with details and supporting evidence (such as photographs). We will work with you to resolve the issue promptly, either by providing a replacement, issuing a refund, or offering a suitable solution.
- Non-Returnable Items
The following items are non-returnable:
- Items purchased during a sale or promotional period (unless specified otherwise)
- Items exceeding the specified return period
- Modifications to the Policy
We reserve the right to modify or update this Return and Refund Policy at any time, without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically to stay informed about any updates.
If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at cs@soukago.com.
Note: This policy is intended as a general guideline for returns and refunds and does not affect your statutory rights.